Virgin Money Credit Card – Login App and Customer Service Numbers
Managing a Virgin Money credit card often involves logging into the online account, using the mobile app, or contacting customer service. Following the transfer of Virgin Money UK credit cards to Nationwide in early 2026, some contact details have changed. This guide covers the essential information for login, app usage, phone numbers, and application status checks, based on official sources.
Virgin Money remains a major UK bank, and its credit cards are popular for balance transfers and everyday spending. Users frequently need help with forgotten passwords, app updates, or urgent phone support. The sections below address the most common queries.
How do I log in to my Virgin Money credit card account?
Balance transfer & purchase credit cards (Representative 27.9% APR variable)
Available on Android (Google Play) and iOS; manage payments, freeze card, view statements
Phone: 0800 345 7365 (general) or 0345 608 1604 (tech support); live chat via app
Login at online.virginmoney.com or via app; registration requires card details
- Most users search for login access and contact numbers more than card features.
- The official app offers full account management but has reported occasional crashes based on user queries.
- Virgin Money provides two main contact numbers: 0345 (local rate) and 0800 (freephone), with separate lines for tech support and app issues.
- Application status can be checked online after applying, but the process is not clearly outlined on the main credit card page.
- Post-merger, service hours have been extended (Mon–Sat 7am–9pm, Sun 10am–5pm for general enquiries).
- App registration is only for primary cardholders, one device per account.
| Fact | Details |
|---|---|
| Representative APR | 27.9% variable (assumed based on typical spending; confirm on site) |
| Balance transfer fee | Typically 3% (confirm on application) |
| Google Play rating | ~4.5 stars (based on reviews) |
| General customer service hours | Mon–Sat 7am–9pm; Sun 10am–5pm (post-merger) |
| Tech support hours | Mon–Fri 8am–6pm; Sat 8am–3pm |
| Minimum payment | 1% of balance or £5, whichever is greater |
| Online login URL | online.virginmoney.com |
| App download – Android | Google Play |
| App download – iOS | Apple App Store |
| App team support number | 0800 328 3579 (weekdays 8am–6pm, Sat 9am–3pm) |
| Switchboard | 0141 248 7070 (Mon–Fri 9am–5pm) |
What is the Virgin Money credit card app and how do I use it?
How do I download the Virgin Money credit card app?
The app is available free on Google Play for Android and on the App Store for iOS. Search for “Virgin Money Credit Card” – note that the app is listed under that name, not simply “Virgin Money”. After download, registration requires your credit card details. The app supports Touch ID or Face ID for quick login.
How do I register for the Virgin Money credit card app?
Open the app and select “Register”. You will need your 16-digit credit card number, the card expiry date, and your date of birth. Once completed, you can set up a username and password. Only primary cardholders can register; one device per account is allowed.
What features does the Virgin Money credit card app have?
The app lets you manage your balance, make payments, view spending, and see your PIN instantly and securely. It includes a 24/7 chat with Redi, a digital host that handles queries about card management, balance transfers, credit limits, and payments. You can also request a switch from a Virgin Atlantic credit card.
For login problems or app issues, start with the in-app chat (Redi). It is available 24/7 and can handle most account management queries. If the app is not working, call the app team on 0800 328 3579 or tech support on 0345 608 1604.
What is the Virgin Money credit card telephone number?
What is the Virgin Money credit card contact number 0345?
The number 0345 608 1604 is the dedicated line for online and tech support. Calls to 03 numbers cost the same as calling standard landlines (01/02) and are included in inclusive mobile minutes. This line is open Mon–Fri 8am–6pm and Sat 8am–3pm.
What is the Virgin Money credit card contact number 0800?
The main customer service number is 0800 345 7365. It is a freephone line for general enquiries, account help, lost or stolen cards, and any post‑merger queries. Hours are Mon–Sat 7am–9pm and Sun 10am–5pm. Prior to the merger, the number was 0800 056 0520, but that line is no longer listed on official sources.
What are the Virgin Money credit card customer service opening hours?
After the transfer to Nationwide, the general support hours have been expanded. The table in the previous section shows all current opening times. If you need urgent help outside these hours, the in-app chat with Redi is available 24/7.
How can I check my Virgin Money credit card application status?
There is no dedicated phone number for application status. The recommended method is to log into your online account at online.virginmoney.com or use the app’s Redi chat. After you have submitted an application, you should receive a confirmation email with instructions. If you haven’t registered for online banking yet, you can do so using your card details once the card arrives.
Application processing times are not always clearly communicated. Typically, decisions are made within a few days, but this can vary. For updates, the app chat is the fastest option.
Virgin Money does not publish a specific phone number to check application progress. Use the in-app Redi chat or the online account portal after login. If you cannot log in, call the tech support line (0345 608 1604) for assistance with registration.
Why is my Virgin Money credit card app not working?
How do I fix Virgin Money credit card app crashing?
If the app crashes or shows a “session expired” message, first try closing the app completely and reopening it. Ensure your device operating system is up to date. If that does not help, uninstall and reinstall the app. Payment history and details are stored online, so reinstalling is safe.
Why does my Virgin Money credit card app say ‘session expired’?
This usually happens after a period of inactivity or if you are logged in on another device. Log out of all sessions via the online portal, then log in again on the app. If the issue persists, contact the app team on 0800 328 3579.
How do I update the Virgin Money credit card app?
Updates are handled through your device’s app store. Search for “Virgin Money Credit Card” (not just “Virgin Money”) and tap “Update” if available. The app’s Google Play page is here and the App Store page is here.
Some users report difficulty locating the app after download. Search your device for “Credit Card” (not “Virgin Money”). If the icon still does not appear, the app may have been uninstalled accidentally – re-download it from the official store. Do not use third-party app sources.
What are the key milestones for Virgin Money credit cards?
- – Virgin Money rebrands credit cards from Virgin Atlantic to Virgin Money.
- – Launch of updated mobile app with biometric login.
- – Introduction of new balance transfer offers (up to 20 months 0% interest).
- – Representative APR remains 27.9%; app updates continue.
- – Business transfer approved for Virgin Money UK credit cards to Nationwide.
- – Transfer completed; customer services now handled by Nationwide under existing Virgin Money numbers.
Timeline based on observable public information; not exhaustive.
What is certain and what is still unclear about Virgin Money credit card support?
Established information
- Official contact numbers are 0800 345 7365 (general) and 0345 608 1604 (tech support).
- The app is available for download on Google Play and Apple App Store.
- Online login requires a registered account with username and password.
- In-app chat (Redi) is available 24/7.
- Post-merger, general service hours are Mon–Sat 7am–9pm, Sun 10am–5pm.
Information that remains unclear
- Exact customer service hours may vary; not published on every page.
- App performance issues (e.g., “not working”) depend on device OS version; no official list of known bugs.
- Application status update times are not always clearly communicated.
- Previous contact numbers (0345 600 1700, 0800 056 0520) may still work in some cases but are no longer listed on the official site.
Why are Virgin Money credit card queries so common?
Virgin Money is a major UK bank, and its credit cards are popular for balance transfers and everyday spending. Users often need help accessing their accounts through the app or website, especially after forgotten passwords or app updates. Contact centre numbers are frequently searched because phone support is preferred for urgent issues like lost cards or fraud. The “app not working” spike often coincides with app version updates and OS compatibility changes. The recent merger with Nationwide has also led to confusion about which numbers and hours apply.
Where can you find official Virgin Money credit card information?
The following official sources provide reliable details:
- Virgin Money UK Credit Cards Page
- Virgin Money Credit Card App Guide
- Virgin Money Contact Us (official numbers)
- Virgin Money Help Centre
- Virgin Money Support Portal
- Google Play App Listing (link provided in the table above)
- Apple App Store App Listing (link provided in the table above)
What should you do next with your Virgin Money credit card?
For login issues, use the password reset on the online portal or app. To download the app, search your device’s store for “Virgin Money Credit Card”. If the app is not working, try restarting or reinstalling; if problems persist, call the app team on 0800 328 3579. To check an application status, log in to your online account or use the in-app Redi chat. For any other queries, contact general customer service on 0800 345 7365. Always rely on official Virgin Money or Nationwide channels for the most current information.
Frequently asked questions
What is the Virgin Money credit card contact number 0345?
The 0345 608 1604 number is the tech support line for login, app, and online banking issues. Calls cost the same as standard landline calls.
What is the Virgin Money credit card contact number 0800?
The main customer service number is 0800 345 7365 (freephone). It covers general enquiries, lost cards, and account help.
Is the Virgin Money credit card available in the UK?
Yes, Virgin Money is a UK-based bank and the credit card is available to UK residents with a UK address.
Can I manage my Virgin Money credit card without the app?
Yes, you can log in via the website at online.virginmoney.com and manage your account online.
How do I delete my Virgin Money credit card app account?
Account deletion is not available through the app; contact customer service to close your card account.
How do I pay my Virgin Money credit card bill via bank transfer?
Use payee “Virgin Money”, sort code 40 64 25, account number 4132 0424, and your 16-digit card number as the reference.
What should I do if my card is lost or stolen?
Call the general customer service number 0800 345 7365 immediately or use the in-app chat to report it.
Can I check my application status through the app?
Yes, after logging in, use the Redi chat or look for application update messages. No separate phone line exists for this.
Are calls to Virgin Money recorded?
Yes, calls may be monitored or recorded for training and security purposes.
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